How can we help?

We answer every message. Email is the fastest way to reach us — we read each one personally and aim to respond within 24 hours.

Common questions

How do I manage my subscription?

For a web subscription, verify your WhatsApp contact at Web billing and open the hosted Stripe portal. For an App Store purchase, use Settings → [Your Name] → Subscriptions → Caddie on your iPhone. Web billing is currently a test preview, disabled for live traffic.

How do I cancel my subscription?

Cancel future web renewals in the Stripe portal from Web billing. For App Store purchases, use Settings → [Your Name] → Subscriptions → Caddie → Cancel Subscription. Your subscription remains active until the end of the current billing period. You can keep using Caddie until then. You can also re-subscribe at any time.

How do I cancel during the free trial?

The no-card web trial never converts to a charge automatically. It stops after 72 hours or 500,000 total input + output tokens, whichever comes first, measured from real worker readiness. Choosing a paid subscription afterward requires explicit hosted checkout. An App Store trial follows Apple's displayed offer and cancellation deadline instead.

How do I get a refund?

For web charges, email hey@heycaddie.app; Stripe processes web payments but does not decide our refund policy. For App Store purchases, visit reportaproblem.apple.com, sign in with the Apple ID that purchased Caddie, and find the charge you'd like to refund. Apple decides whether to grant a refund. If you'd like our context attached to your refund request, email hey@heycaddie.app.

How do I get a copy of my data?

Email hey@heycaddie.app with the subject "Data export" and we'll prepare a ZIP archive of your conversations, uploaded files, and connected integration data. We'll send the download link within 30 days, usually much sooner.

How do I delete my account?

Open the Caddie app and go to Settings → Privacy & Data → Delete Account. You'll be asked to confirm. Your account and all associated data are permanently deleted within 30 days. If you have an active subscription, cancel it through its purchase channel first: Stripe for web, iOS Settings for App Store. Deleting data does not automatically cancel a subscription.

For sales chat/profile only, send STOP to opt out or FORGET to delete it, or use the controls on the verified signup page. Minimal suppression and accounting records remain; these commands do not erase your assistant workspace. For account deletion, email hey@heycaddie.app and we'll process the deletion on your behalf.

What happens if I hit my monthly token cap?

Caddie will message you in chat and offer two options: upgrade to a higher tier with a higher cap, or pause until your next billing cycle. Your conversations, memory, and files are preserved either way — nothing is lost.

How long do you keep my data?

As long as your account is active. When you delete your account, we delete your data within 30 days. Backups containing your data cycle out within an additional 30 days. See our Privacy Policy for the full retention policy.

How private is my data?

Each contact's sales history and each customer workspace are isolated. GPT-6 Luna is the requested prospect-sales candidate through the centralized native OpenClaw/GitHub Copilot account, only when an eligible tool-free isolated-completion adapter is available. It is not a claim of verified account support or measured lowest pricing. The lightweight shared guide processes only that contact's bounded sales conversation and volunteered, unverified profile. It cannot read customer or operator histories. Public business enrichment requires your explicit consent to a URL and an approved public host. We do not infer identity from phone photos or sensitive traits. Read the Privacy Policy for processing and retention details.

Is Caddie available on Android, the web, or other platforms?

The website includes a test-preview signup and billing flow for a WhatsApp assistant, separate from the iPhone app. It is not a live rollout. Android app availability is not promised here. A successful signup form is not a ready assistant: check the actual worker state on your account page.

I think I found a bug. How do I report it?

Email hey@heycaddie.app with as much detail as you can — what you were doing, what you expected to happen, what actually happened, and a screenshot or screen recording if relevant. We read every report and prioritize fixes based on impact.

I have a privacy, security, or legal concern. Who do I contact?

Email hey@heycaddie.app — same inbox covers privacy questions, data deletion requests, security disclosures, and legal matters.